Our responsibilities | Frasers Property Thailand Industrial Freehold & Leasehold REIT (FTREIT)

Our responsibilities

The Stakeholder Management Framework has been established according to the business value chain of FTREIT, the procedure are as follows:

1	Identifying the stakeholders	Considered by the engagement relevant to the business chain value of FTREIT.
2	Identifying the impacts of FTREIT towards stakeholders	Evaluated by the impacts and opportunity in term of economy, society, and environment.
3	Rating the influence level of stakeholders towards FTREIT	Evaluated by the influence level arising from other factors such as implementation, rules & regulations, and reputation.
4	Grouping the stakeholders	Divided stakeholders into groups according to the level of impact and influence level of stakeholders towards FTREIT.
5	Prioritizing the importance of stakeholders	Identifying the engagement guidelines appropriate to each group of stakeholders, such as interview, workshop, etc.

REIT manager has classified FTREIT’s major stakeholders into 9 groups: tenants, suppliers, creditors, unitholders, trustee, property manager, REIT manager, community, and government agencies. Implementation with stakeholders are as follows:

Stakeholders	Expectation	Approaches	Communication Channel
(1) Tenants	Fair trade Good Customer Relationship Effective response to customer complaints Risk and Crisis Management	Equal treatment to tenants Complying with trade terms and conditions Operating with business ethics Encouraging tenants to reduce energy consumption in operating activities, for example by proposing to replace energy-saving lamps, replacement of water-saving sanitary ware, etc.	Annual satisfaction surveys Virtual meeting / Email / Telephone Site visiting and property appraisal Contact the property manager
(2) Suppliers	Fair trade Cooperation for business growth	Equal treatment to suppliers Complying with trade terms and conditions Operating with business ethics Knowledge sharing and supporting to build collaboration process A transparent and fair procurement process	Virtual meeting / Email / Telephone Contact the REIT manager / property manager
(3) Creditors	Debt repayments as scheduled A practice in compliance with terms and conditions of relevant agreements	Debt repayment as scheduled and comply to conditions and covenants Maintaining the major financial ratio as required in conditions of debentures and bank loans covenants.	Virtual meeting / Email / Telephone Contact the REIT manager
(4) Unitholders	Stable and profitable performance and business growth Sustainable growth and return Good corporate governance	Investing in quality assets Managing the REIT for stable and profitable performance and business growth Good corporate governance Appropriate risk management	Unitholder meeting Opportunity day organized by the Stock Exchange of Thailand Contact an investor relations Email : ftreit.ir@frasersproperty.com Website : www.ftreit.co.th
(5) Trustee	REIT manager operates in compliance with trust deed and related laws Prevent, inhibit or limit the damages which might affect the benefits of FTREIT and unitholders.	Operating in compliance with trust deed and related laws Good corporate governance Risk managemet	Virtual meeting / Email / Telephone Contact the REIT manager
(6) Property Managers	Fair trade Cooperation for business growth	Equal treatement to property managers Operating in compliance with property management agreement and trade term and conditions Operating with business ethics Knowledge sharing and supporting to build collaboration process	Contact the REIT manager Email : fpt.sales@frasersproperty.com Tel : 080-580-5005
(7) REIT Manager	Fair trade	Operating in compliance with the trust deed, REIT management agreement and related laws Operating with business ethics	Website : www.ftreit.co.th at the “Whistleblowing” page https://www.ftreit.co.th/th/ sustainability/whistleblowing
(8) Community	Good relationship with the community Compliance with social and environmental laws Community economy Promote the development of a better quality of life in the community and society Build a network of cooperation to jointly develop communities and society	Community engagement and social activities Organizing activities together Legal compliance	Community activities Contact the REIT manager / property manager Website : www.ftreit.co.th
(9) government agencies	Compliance with laws and relevant regulations Information disclosure of business conduct transparently Creating economic value and social value	Community engagement and social activities Compliance with laws and relevant regulations Good corporate governance Anti-corruption Occupational health and safety in workplace	Support the activities organized by the government Email / Telephone Contact the REIT manager/property manager Website : www.ftreit.co.th

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