Our responsibilities

The Stakeholder Management Framework has been established according to the business value chain of FTREIT, the procedure are as follows:
1 Identifying the stakeholders Considered by the engagement relevant to the business chain value of FTREIT.
2 Identifying the impacts of FTREIT towards stakeholders Evaluated by the impacts and opportunity in term of economy, society, and environment.
3 Rating the influence level of stakeholders towards FTREIT Evaluated by the influence level arising from other factors such as implementation, rules & regulations, and reputation.
4 Grouping the stakeholders Divided stakeholders into groups according to the level of impact and influence level of stakeholders towards FTREIT.
5 Prioritizing the importance of stakeholders Identifying the engagement guidelines appropriate to each group of stakeholders, such as interview, workshop, etc.
In 2021, REIT manager has classified FTREIT’s major stakeholders into 9 groups: tenants, suppliers, creditors, unitholders, trustee, property manager, REIT manager, community, and government agencies. Implementation with stakeholders are as follows:
Stakeholders Expectation Approaches Communication Channel
(1) Tenants
  • Fair trade
  • Good Customer Relationship
  • Effective response to customer complaints
  • Risk and Crisis Management
  • Equal treatment to tenants
  • Complying with trade terms and conditions
  • Operating with business ethics
  • Encouraging tenants to reduce energy consumption in operating activities, for example by proposing to replace energy-saving lamps, replacement of water-saving sanitary ware, etc.
  • Annual satisfaction surveys
  • Virtual meeting / Email / Telephone
  • Site visiting and property appraisal
  • Contact the property manager
(2) Suppliers
  • Fair trade
  • Cooperation for business growth
  • Equal treatment to suppliers
  • Complying with trade terms and conditions
  • Operating with business ethics
  • Knowledge sharing and supporting to build collaboration process
  • A transparent and fair procurement process
  • Virtual meeting / Email / Telephone
  • Contact the REIT manager / property manager
(3) Creditors
  • Debt repayments as scheduled
  • A practice in compliance with terms and conditions of relevant agreements
  • Debt repayment as scheduled and comply to conditions and covenants
  • Maintaining the major financial ratio as required in conditions of debentures and bank loans covenants.
  • Virtual meeting / Email / Telephone
  • Contact the REIT manager
(4) Unitholders
  • Stable and profitable performance and business growth
  • Sustainable growth and return
  • Good corporate governance
  • Investing in quality assets
  • Managing the REIT for stable and profitable performance and business growth
  • Good corporate governance
  • Appropriate risk management
  • Unitholder meeting
  • Opportunity day organized by the Stock Exchange of Thailand
  • Contact an investor relations
    Email : ftreit.ir@frasersproperty.com
    Website : www.ftreit.co.th
(5) Trustee
  • REIT manager operates in compliance with trust deed and related laws
  • Prevent, inhibit or limit the damages which might affect the benefits of FTREIT and unitholders.
  • Operating in compliance with trust deed and related laws
  • Good corporate governance
  • Risk managemet
  • Virtual meeting / Email / Telephone
  • Contact the REIT manager
(6) Property Managers
  • Fair trade
  • Cooperation for business growth
  • Equal treatement to property managers
  • Operating in compliance with property management agreement and trade term and conditions
  • Operating with business ethics
  • Knowledge sharing and supporting to build collaboration process
  • Virtual meeting / Email / Telephone
  • Contact the REIT manager
(7) REIT Manager
  • Fair trade
  • Operating in compliance with the trust deed, REIT management agreement and related laws
  • Operating with business ethics
  • -
(8) Community
  • Good relationship with the community
  • Compliance with social and environmental laws
  • Community economy
  • Promote the development of a better quality of life in the community and society
  • Build a network of cooperation to jointly develop communities and society
  • Community engagement and social activities
  • Organizing activities together
  • Legal compliance
  • Community activities
  • Contact the REIT manager / property manager
  • Website : www.ftreit.co.th
(9) government agencies
  • Compliance with laws and relevant regulations
  • Information disclosure of business conduct transparently
  • Creating economic value and social value
  • Community engagement and social activities
  • Compliance with laws and relevant regulations
  • Good corporate governance
  • Anti-corruption
  • Occupational health and safety in workplace
  • Support the activities organized by the government
  • Virtual meeting / Email / Telephone
  • Contact the REIT manager/property manager
  • Website : www.ftreit.co.th

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